Monday Aug 01, 2022
Shipping economics
In this episode we consider the business models, drivers and commercial options for delivery companies. We've seen the importance of service quality to the customer - who of course also demands extensive options and a zero cost - and so in this episode, we focus on how the carriers are adapting to, or leading, the retailer's requirements.
We're joined by Mike Hancox, CEO of Yodel, and we cover:
- Carrier reputation and customer experience
- getting the 'basics' right - with a discussion on what constitutes 'basic' in our competitive market
- mobile notifications and the importance of 'in flight' visibility
- the changes in next-day delivery and customer expectation
- dealing with a 30% jump in parcel volumes
- will customers payf to sustainability
- the economics of bikes, routing improvements and e-vans.
Throughout all of the above it's interesting to note Mike's frequent reference to the importance of technology investment - for improved capabilities and also margin.
This episode is part of a series of 10 podcasts looking Beyond the Buy Button - subscribe to access all of them, as well as the full 'behind the scenes' interviews with our guests.
Behind the microphones:
Mike Hancox, CEO Yodel: https://www.linkedin.com/in/mike-hancox-b57a883/
Katie Searles, Editor of DeliveryX: https://www.linkedin.com/in/katie-searles-522451132/
Chris Hoskin, Regional Director of Marketing, EMEA at Narvar: https://www.linkedin.com/in/chrishoskin/
Ian Jindal, CEO RetailX: https://www.linkedin.com/in/ianjindal/
Recorded at Spiritland Studios, London.
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